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Terms That Cover Your Account on win568

Using win568 means you agree to the terms set out here — covering account conduct, payment use through DANA, OVO, or GoPay, and the conditions that apply in eligible regions where local law permits access.

Account ConditionsPayment Terms — DANA, OVO, GoPayJurisdiction & EligibilityPrivacy & Data HandlingPolicy Updates
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win568 Terms That Cover Your Account on win568
ACCOUNT & DATA STANDARDS

How We Handle Your Data and Account Security

We apply account security and data handling practices consistent with what a real operator owes its users. Your data is not sold to third parties. Retention periods apply based on transaction history and applicable law — we hold records as long as required, and no longer.

Data Retention

We keep your account and transaction records — including DANA, OVO, and GoPay deposit logs — for as long as legally required. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep your account logged in and functional cookies to remember your lobby preferences. No third-party ad-tracking cookies are placed without your consent.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We never ask for your full PIN or wallet password through any support channel.

Requesting Changes

To update personal details, correct an account record, or request deletion, submit a verified request through the Help Centre or our support email with your account ID attached.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If a term is unclear, or you need to submit a formal request — such as a data access query or an account dispute — use the channels below. We handle policy-related queries separately from general account support to make sure they reach the right team.

Live Chat — Policy Queries Open the chat window from your account dashboard and select the legal or policy category. Our team picks up policy threads and escalates where needed.
Email — Formal Requests For written requests — data access, account closure, or formal disputes — send to our support email. Include your registered account ID so we can locate your record quickly.
In-Account Help Centre The Help Centre inside your account includes a dedicated legal and policy section. Navigate there from the menu to find specific policy articles and submit a request form.

Common Legal and Policy Questions

These cover the questions we see most often around account terms, data rights, and how our policies work in practice for Indonesia users.

Yes. All payment activity — including GoPay, OVO, and DANA transactions — is covered by our terms. Those e-wallet providers also apply their own terms to the transfer itself.

You can. Submit a data access request through the Help Centre or by email, including your account ID. We will respond within the timeframe required by applicable policy.

Access depends on local law and is only available where permitted in eligible regions. You are responsible for confirming that use of the platform is lawful in your specific location.

Closure does not automatically erase all records. Transaction logs are retained as required by law. You can request deletion of non-mandatory data through our formal process.

We aim to notify you via your registered email or an in-account notice when material changes occur. Continued use after a change is treated as acceptance of the updated terms.

Raise the issue through our live chat or support email with the transaction reference and date. Our team reviews wallet-linked disputes and coordinates with the relevant payment record.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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